Boys' Love Games Headquarters Main Page
Games Database

Japanese Game Installation Guide

Troubleshooting Guide

Multimedia

Fanworks

My Game List

Frequently Asked Questions

Message Board

Links

Troubleshooting Guide

In this section I outline some of the most common problems people run into playing games. If you are having problems, please read this document thoroughly. I am not your personal boys' love game technician, and it is not my job to troubleshoot games for you. Please do not send me PMs asking for help with a game, they will be ignored. Either ask others on my Troubleshooting section of my Message Board, or join the BL Games Support Mailing List and ask there.

I also have a Checklist of Game Problems on my Message Board. This discusses the five most common problems with games: Not setting your system properly into Japanese (this is nearly /always/ the problem in all the complaints I get), not patching the games with patches and updates from the official site (another very common problem), copy protection, file corruption, and finally a problem with incompatibility/conflict with your PC. Going through this checklist when you have a problem is an effective way to discover your problem.

I have also created the BL and Girls' Game Patch Archive. This archive was designed to make it easy to find game correction patches. After installing any game, make sure to check the archive to see if there are any patches, and if there is, download it and apply it to the game first thing! This can solve many future problems you may have run into.

Can't Unzip Files | Turning CD Image Files Into CDROMs | Unable to Mount CD Image on a Virtual CDROM | Unable to Create an Image File from a CDROM | Unable to Copy a Game CDROM to Another CDROM | Can't Install Game | Game Crashes When Trying to Open/Play | Game-Specific Troubleshooting

Can't Unzip Files

If you have downloaded a game from IRC or elsewhere and it came compressed as a .zip or .rar file and it won't unzip, first make sure you have WinRar installed on your computer. It is free, and can extract from both .zip and .rar archives.. Otherwise, it could be the following:

  • There are Japanese characters in the filenames inside of the archive. Make sure your OS can recognize Japanese characters. This means you need to be running NJStarCommunicator or AsianSuite on Windows 98/Me, or have the default non-unicode language on Windows 2000/XP set to Japanese. For more information on setting your system into Japanese, check my Japanese Game Installation Guide. If the .rar file itself is named in Japanese characters, try renaming it into English characters before extracting the files from it; this sometimes helps.
  • The archive is corrupt. Typically WinRar will give you a message when you try to unzip if the entire archive or certain files within it are corrupt. Winrar has a "Repair Archive" option under the Tools list that you can try; this may or may not work. If your archive is corrupt, you'll likely have to try downloading it again, preferably from a different source.
  • Unable to Burn CD Image Into a CDROM

    If you have downloaded a game from IRC or elsewhere and it came as a CD image file (.ccd/.img/.sub, .cue/.bin, .iso, etc.) and you are having troubles burning it to CD, check the following:

  • There are Japanese characters in the filename and your CD-burning software can't recognize them. Either rename the image files to English characters (make sure they /all/ have the same name, for example silver.ccd, silver.img, silver.sub) or make certain your PC can read Japanese characters. For more information on setting your system into Japanese, check my Japanese Game Installation Guide.
  • Try using a different burning program. My personal recommendation is Alcohol 120%, which handles most CD image formats. Other programs include CloneCD, Nero, Magic ISO, and others.
  • The image files don't have the same name. If you have a set of .ccd/.img/.sub files, or a set of .cue/.bin files, make sure they have the same filename and only the extentions are different. Otherwise most CD image mounting/burning programs won't be able to read the files.
  • There is a problem with the actual image file. A good way to check to see if there may be damage to the image file is to mount the image on a virtual drive (using a program like Alcohol 120% or Daemon Tools) and then download and run CDSpeed to check for bad sectors on the disk. Red sectors show damage that could be a problem, yellow sectors show areas that were difficult to read, and green sectors are good. If you find errors, try downloading from a different source. Also, even if you have no red sectors, that doesn't necessarily mean you may not have a bad image file, so you may still have to download a different copy. Checking for red sectors is just an easier way to try to find probable damage in the file. (And if you get a large line of red sectors at the beginning of the disk, that means the game has SafeDisk protection; those aren't "real" damage so you can ignore those).
  • Unable to Mount CD Image on a Virtual CDROM

    If you have downloaded a game from IRC or elsewhere and it came as a CD image file (.ccd/.img/.sub, .cue/.bin, .iso, ect.) and you are having troubles mounting the image files on a virtual CDROM drive to play off your harddrive, check the following:

  • There are Japanese characters in the filename and your CD-burning software can't recognize them. Either rename the image files (make sure they /all/ have the same name, for example silver.ccd, silver.img, silver.sub) or make certain your PC can read Japanese characters. For more information on setting your system into Japanese, check my Japanese Game Installation Guide.
  • Try using a different mounting program. I personally recommend Alcohol 120% but another handy image-mounting program is Daemon Tools.
  • The image files don't have the same name. If you have a set of .ccd/.img/.sub files, or a set of .cue/.bin files, make sure they have the same filename and only the extentions are different. Otherwise most CD image mounting/burning programs won't be able to read the files.
  • There is problem with the image file. Try running CDSpeed to look for bad sectors in your image file, and try downloading from a different source.
  • Unable to Create an Image File from a CDROM

    If you have a game already on CDROM and are having trouble making an image file, it could be the following:

  • There is something wrong with the CD, such as a scratch or unreadable sectors. You can use CD Speed that can run a scan of the sectors on your CD and detect unreadable sectors.
  • The CD has copy-protection on the disk (many of these protections use unreadable sectors, as mentioned above). You can use a little utility called ProtectionID to scan your CD for protection if you suspect this is the issue. Making your image files with the newest version of CloneCD or Alcohol 120% can get around many protections, such as RingProtect and SafeDisk. However, these programs do not work on some of the newer protections out, such as Slovac AlphaROM.
  • Unable to Copy a Game CDROM to Another CDROM

    If you have a game already on CDROM and are having trouble copying it to another CDROM, it could be the following:

  • The CD has copy-protection on the disk (many of these protections use unreadable sectors, which will crash CD-copying software). You will have to make an image file of the CD first using the newest version of CloneCD or Alcohol 120%, and then burn a CD from that image file. Please be aware there are certain protections that these programs can't get around, such as the newer Slovac AlphaROM. You can use ProtectionID to scan your disk to search for possible copy protection schemes.

    Known games with copy protection:

  • 24-ji, Kimi no Heart wa Nusumareru ~Kaitou Jade~ (AlphaROM)
  • Angelique Etoile Disk 3 (SafeDisk)
  • Angel's Feather Disk 3 (SafeDisk)
  • Cox-Bax (AlphaROM)
  • Harukanaru Toki no Naka de 2 Disk 2 (SafeDisk)
  • Hoshi no Oujo 3 (AlphaROM)
  • Hoshi no Oujo ~Hikari no Tsubasa~ (AlphaROM)
  • Jackin (AlphaROM)
  • Kiniro no Corda Disk 2 (SafeDisk)
  • Oujisama Lvl 2
  • Take Off! (SafeDisk)
  • Wings Innocent (AlphaROM)
  • Yume wo Mou Ichido (AlphaROM)
  • There are likely many others that aren't listed. Usually if one company uses protection on a game, they will use protection on their other titles. Older titles or doujin games typically will not have copy protection.
  • Can't Install Game

    If you are trying to install a game and having trouble, try the following:

  • Make sure you have Japanese language support on your PC. This means running NJStarCommunicator or AsianSuite on Windows 98/Me, or setting the default non-unicode language on Windows 2000/XP to Japanese. For more information on setting your system into Japanese, check my Japanese Game Installation Guide. Note that some games WILL NOT WORK on Windows 98/Me using the programs listed above, because they do not provide /native/ Japanese OS support. The only way to have native Japanese support on Windows 98 and Me is to install a Japanese version of those operation systems.
  • Some games are so old they do not install or run properly on Windows 2000 or XP systems, even when they are properly set into Japanese. For these programs, try right-clicking and going into the Compatability tab in Windows XP (I'm uncertain if 2000 has this feature) and setting the game .exe to one of the compatability mode settings.

    Known games that require native Japanese OS support (available in Japanese Windows 98/Me or Windows 2000/XP:

  • Angel's Feather
  • Kakure Tsuki
  • Oujisama Lvl 1
  • Oujisama Lvl 1.5
  • Oujisama Lvl 2
  • Ore no Shita de Agake
  • Rakuen Yuki
  • Silver Chaos
  • There are likely many others that aren't listed. It is hard for me to know which games require native support and which don't, since I run my system in a properly configured Windows XP. However, I would say the majority of all games require native language support: if you are on 98/Me and really want to seriously play Japanese games, you should consider an upgrade.


  • Try different install options. Some games have a partial or full install, or other different install settings, and occassionally if one doesn't work, another might. However, I highly suggest you always do a full install of a game when possible; then the game doesn't have to read so much data off the CDROM, which if you have a slower CDROM could cause lagging in the game.
  • If the install only copies the files to the HDD, then just try doing it manually; copy the files from the CD to the HDD and attempt to run the game. Usually this works with doujin games or games programmed in Macromedia or similar programs.
  • If it gives some error about "Putting the CD in the drive" and it doesn't work with the CD inserted, it is likely copy protection on the disk. You can try making an image around the protection with Alcohol 120%, which may work in cases of SafeDisk or older copy protections. However, if it is a newer protection such as AlphaROM, at this point that will not fix the issue, since the image file was not properly made around the protection in the first place. If that is the case, you will have to get the game from another source that made a correct image around the protection.
  • The game may have corrupt files. This can happen if the downloaded file was damaged or if a game was burned to a defective CD. You can use CD Speed to scan for bad sectors on your disk. Try re-downloading the file from a different source or reburning the image to a new disk, perhaps at a lower burning speed or with different options in your burning program.
  • Game Crashes When Trying to Open/Play

    If you are getting errors while trying to load or play a game, it could be the following:

  • Make sure you have Japanese language support on your PC. This means running NJStarCommunicator or AsianSuite on Windows 98/Me, or setting the default non-unicode language on Windows 2000/XP to Japanese. For more information on setting your system into Japanese, check my Japanese Game Installation Guide. Note that some games WILL NOT WORK on Windows 98/Me using the programs listed above, because they do not provide /native/ Japanese OS support. This is the #1 problem when a game won't install or crashes when trying to play it.
  • If it gives some error about "Putting the CD in the drive" it is likely copy protection on the disk. You can try making an image around the protection with Alcohol 120%, but this won't always work. You may need to get the game from another source that made a correct image around the protection.
  • Always check the company website for update patches. Many of these patches fix problems with the game, like error messages, crashing, and compatibility problems. I have a list of company sites on my Links section.
  • If you are on Windows XP, try a different compatibility mode. This is done by right-clicking the game .exe file and going to the Comptability tab. If it's an older game, try setting it to Win95/98 setting, 640x480 resolution, or try changing your color settings by right-clicking the desktop, going to properties, clicking the settings tab, and setting the color to 16-bit. This works for some games that were designed for Windows 95/98. Also be sure to check the company sites listed in the Links section to see if they have patches for their game. Many of these fix problems with running the games on Windows XP if it is an older game.
  • Known games that require the use of compatibility mode in Windows XP:

  • Angelique (Windows 95/98 version)
  • Angelique Special (Windows 95/98 version)
  • Angelique Special 2 (Windows 95/98 version)
  • Fushigi no Kuni no Angelique (Windows 95/98 version)
  • Koukou Kyoushi: Memories of Summer
  • Princess Maker 3
  • There are likely others that are not listed. If the company site says they are compatible with Windows 95/98 but doesn't mention other OS, then it may likely need compatibility mode to run.


  • The game may have corrupt files. This can happen if the downloaded file was damaged or if a game was burned to a defective CD. You can use CD Speed to scan for bad sectors on your disk. Try re-downloading the file from a different source or reburning the image to a new disk, perhaps at a lower burning speed or with different options in your burning program.
  • You may be missing other software the game needs to run. This is typically either DirectX or certain video/sound codecs. Make sure you keep your DirectX updated, the recent versions can be downloaded from Microsoft. If the game crashes right at the beginning, it may be from missing codecs that are needed for the opening movie which is trying to play right at the game startup. Try looking through the game documentation, or if the video files are not inside of game programming files, try using a codec indentification program on it to see if you are missing a codec that is needed. Just doing a search on Google for codecs and downloading some of the bigger, comprehensive packs may help. Occassionally you may be able to get into game settings before install, and disable the video, but usually these kind of settings aren't available until after getting into the game.

    Game-Specific Troubleshooting

    Here are fixes that I personally know of for specific games. All of these are also under the "Troubleshooting" section for each game in the Game Database, for those games that have been reviewed. If you are having a different problem, I don't know the answer. These are the only games I've played, and any issues I've had with them I have recorded. If you have played a game and found an issue and a solution to it, please let me know so I can keep this list as comprehensive as possible.

    A good rule of thumb is first thing after installing any game, make sure to check and see if that game has a correction patch and then apply it right after installation. I have created the BL and Girls' Game Patch Archive to make this easy. Please check the archive to see if you game has a patch available, and if it does, download it and run the patch file right after installing the game. This can solve many future problems you may have run into.

  • Abdiel - Can't Save/Load.

  • Alice Blue games - Can't install.
  • Any game by the company Alice Blue (the Oujisama games, Ore no Shita de Agake, Kakure Tsuki, and Rakuen Yuki) absolutely MUST have /native/ Japanese language support. This means you need either Windows 2000 or Windows XP set into Japanese default for non-unicode programs. I have instructions on how to do this on my Japanese installation page. If you are running Windows 98/Me using a program like NJStar Communicator or AsianSuite, you will not be able to install Alice Blue games, these programs don't give /native OS/ support for Japanese. You'll need either 2000/XP (set into Japanese correctly) or a Japanese version of Windows.

  • Ai to Yokubou wa Gakuen de ~Kirei Naru Yoru no Butoukai~ - Text does not display correctly, even with the computer set to native Japanese support. This is an issue with this particular game engine not displaying the font files correctly. Make sure your computer is set into native Japanese support. Download this reg file. Follow the instructions included.

  • AM 2:00 ~Neko to Tsukiyo no Buranko~ - Text does not display correctly, even with the computer set to native Japanese support. This is an issue with this particular game engine not displaying the font files correctly. Please follow the steps listed under Enzai below to correct this issue.

  • And X as Y - Error popups on XP.

  • Angel's Feather - Installation guide.

  • Apocripha/0 - Movies play sound but no picture shows on XP.

  • Enzai - On this game, often the text won't display even though you have the correct, native Japanese support on your PC. This is an issue with this particular game engine not displaying the font files correctly. To solve this issue on Windows XP, do the following:
  • 1. Make sure your copy of Windows XP is set into Japanese as the non-unicode default language, as stated above.
    2. Do a /full install/ of Enzai.
    3. Download and install the Windows Applications Compatibility Toolkit.
    4. Open the Windows Applications Compatibility Toolkit. Right click on Custom Database and select "New".
    5. A new custom database will appear below. Right click on it and select Create New > Application Fix.
    6. On the next screen, type in a name for the program to be fixed (such as "Enzai") and the name of the vendor for the program (such as "Langmaor") and then under Program file location, browse to the Enzai game folder directory and double-click on "enzai.exe". Click Next.
    7. On the next screen, keep Operating System Modes to "None" and put a checkmark next to "International" under the additional compatibility modes. Click next.
    8. For the Compatibility Fixes screen, click Next again.
    9. On the Matching Information screen, enzai.exe should already appear. Put a checkmark next to every entry listed under Main Executable. Then hit the Add File button, browse to your Enzai game directory, and select "Show All Files". Select Bgm.arc, and when it adds it to the list, checkmark both entries below it. Repeat this for Chip.arc, Ed.dat, Op.dat, Rio.arc, Se.arc, and Voice.arc. Then Click finish.
    10. You will return to the main compatibility administrator screen. Hit the "Save" button. It will ask you to enter a name for the file (you could just name it "Enzai Fix") and a location to save it to. Go ahead and save it to your Enzai game folder.
    11. Close out the Compability Toolkit. Go to your Enzai game folder, and double-click the .sdb file you saved there.
    12. Open Enzai, go to "Config" on the title screen, and there will be a drop down box that lists different fonts. (It could be something such as Lucida Console as the default). Look through and there should now be a Japanese font listed that starts with "MS". Change to this font and then start the game, and it should display the text in proper Japanese.


  • Hoshigari Empusa - Menu screen locks up, sound doesn't play correctly.

  • Jewel Garden - Problems with the sound and game crashes on Day 5. Please use the following patches to fix these issues: Jewel Garden Patches. There are two patch files in the archive: Apply "eternity201.exe" first, then "jewel102.exe" second.

  • Kannagi no Tori - Game loses sound.

  • Koukou Kyoushi: Memories of Summer - Problems running on Windows XP.

  • Ritz games - "Direct Error" random pop-ups when trying to play any game by the company Ritz.

  • Seikai Houretsuden - Installation guide.

  • Silver Chaos - Error message after the opening movie.

  • Wings Innocent - Text doesn't show up correctly, even when XP is set correctly into Japanese for non-unicode programs. This is an issue with this particular game engine not displaying the font files correctly. Use the Windows Applications Compatibility Toolkit that is used on Enzai, listed above.
  • Boys' Love Games Headquarters © December 2003